We are ready to provide you with more information and to answer any questions you may have in a timely manner. Please get in touch with our customer support for assistance using any of the contact channels provided below:
Email: [email protected]
Frequently asked Questions
We are based in Dubai, UAE.
We offer express international shipping services powered by DHL to serve our customers worldwide, including the USA, Canada, Australia, the UK, and more.
Additionally, through our main site, turkista.ae, we provide free next-day delivery to our customers in the UAE.
We provide express DHL shipping to all our global customers, delivering to destinations like the USA, Canada, Australia, the UK, and more in just 2-3 days.
We operate exclusively online, providing express shipping services. We do not have physical shops.
During the checkout process, customers are required to input their complete and comprehensive address and contact details. Any missed details will halt the shipment and cause it to be delivered late. Your complete address, including city, area, building/house information, and mobile number, are critical for seamless delivery. If there is any misunderstanding during the delivery process, the courier will call the customer directly for guidance. If you do not answer the phone, the delivery will be delayed until the next working day.
Once your order is in transit, you will receive an email notification containing your DHL tracking code and shipment status. Please ensure that you have provided the correct email address and mobile number, as we will contact you through both channels. Please be available to respond to our messages or return our calls if you missed them. For more information about your shipment, please contact us via email at [email protected] or WhatsApp at +971509794769.
All of our products are made in Turkey.